Home > Shop > Return and Refund Policy
Thank you for shopping at Healthy Hounds.
If, for any reason, You are not completely satisfied with a purchase please get in touch with us.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
PO BOX 234
Belfast BT36 9EJ
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Lost or Damaged Items
We send our items either by trackable courier or for lighter orders Royal Mail recorded scanned service. Should your item not arrive, please contact us so that we may investigate.
If your item arrives with visible damage to the packaging, please check that your items are all in good condition before accepting. If there is damage to your items but it arrived in undamaged packaging, please get in touch with us within 3 days of receipt.
If you receive a defective item, please get in contact with us as soon as you realise the fault.
We will endeavour to work with our customers for all refunds and damages, and this does not affect your statutory rights.
If you have any questions about our Returns and Refunds Policy, please contact us:
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